Refund & Cancellation Policy
This Refund & Cancellation Policy explains the terms under which Premium Brazil Sugar handles order cancellations, refund requests, and contractual disputes. As an international bulk sugar exporter, all transactions are governed by formal agreements and global trade regulations.
By confirming an order with Premium Brazil Sugar, buyers agree to the conditions outlined in this Refund & Cancellation Policy.
1. Refund & Cancellation Policy – Order Confirmation
An order becomes legally binding only after:
- A Proforma Invoice (PI) is issued
- A Sales Contract is signed
- Payment terms are agreed upon
- The agreed financial instrument (LC, SBLC, or TT) is verified
Before this stage, buyers may cancel without penalty. After confirmation, this Refund & Cancellation Policy applies in full.
2. Refund & Cancellation Policy – Order Cancellation Terms
Cancellation Before Production
If production has not yet started and shipping arrangements have not been finalized:
- Buyers may submit a written cancellation request
- Administrative or documentation fees may apply
- Approval is subject to internal review
Cancellation After Production or Shipment Scheduling
Once production begins or cargo space is reserved:
- Cancellation may not be permitted
- Production costs will be deducted
- Contractual penalties may apply
Bulk sugar export involves logistics planning, container booking, and port scheduling. Therefore, late cancellations can cause financial losses.
3. Refund & Cancellation Policy – Refund Eligibility
Under this Refund & Cancellation Policy, refunds may be granted only in cases such as:
- Duplicate payment
- Verified billing error
- Proven contractual non-performance
- Mutually agreed contract termination
All refund requests must be submitted in writing with supporting documentation.
Approved refunds will follow the procedures defined in the Sales Contract.
4. Non-Refundable Situations Under This Refund & Cancellation Policy
Refunds are not granted for:
- Market price changes
- Buyer change of decision
- Import license rejection
- Customs clearance issues in destination country
- Delays caused by force majeure
All international trade operations follow standards established by the
International Chamber of Commerce.
5. Quality Claims and Inspection Disputes
If a buyer believes product specifications do not match the contract:
- A formal claim must be submitted within the agreed timeframe
- Independent inspection reports must be provided
- Claims must align with agreed inspection certificates (SGS or equivalent)
Our quality processes follow international agricultural trade practices referenced by the
Food and Agriculture Organization.
6. Payment Disputes
In the event of a financial dispute:
- Both parties agree to attempt resolution through negotiation
- Banking documentation will be reviewed
- Arbitration may be initiated if necessary
This Refund & Cancellation Policy operates in accordance with the governing law specified in the Sales Contract.
7. Force Majeure Clause
Refunds and cancellations may not apply in cases involving:
- Natural disasters
- Government export restrictions
- Sanctions or embargoes
- Port shutdowns
- Shipping line disruptions
Such events are considered force majeure and handled according to international trade standards recognized by the
World Trade Organization.
8. Refund Processing Timeline
If a refund is approved under this Refund & Cancellation Policy:
- Processing time may take 7–30 business days
- Refunds are issued via the original payment method
- Bank processing times may vary
All approved refunds are formally documented.
9. Internal Policy References
This Refund & Cancellation Policy should be read together with our:
These pages explain contractual obligations, shipping terms, and compliance standards in detail.
10. Contact for Refund & Cancellation Policy Inquiries
For questions regarding this Refund & Cancellation Policy, please contact:
📞 Phone: +55 11 93147-1328
📧 Email: info@premium-brazilsugar.com
📍 Location: Av. Brig. Faria Lima, 4100 – Itaim Bibi, São Paulo – SP, 04538-132, Brazil
All requests must be submitted in writing for official review.
Last Updated: Tue, Mar 3, 2026